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Return and Refund Policy
Thank you for shopping at JustSomTools. We are committed to providing you with high-quality hand tools and a seamless shopping experience. If you have any concerns about your purchase, please carefully review our return and refund policy:
You may initiate a return if:
- You received a damaged, defective, or incorrect item.
- You notify us of your intent to return within 10 days of receiving your order.
1.2 How to Initiate a Return
To begin the return process, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org to inform us of the issue and request a Return Authorization Number (RAN).
- Clearly label the package with the RAN provided by our customer support team.
- Ensure the item is securely packaged to prevent damage during transit.
1.3 Return Shipping
In the case of damaged, defective, or incorrect items, we will provide a prepaid return shipping label. For all other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.
1.4 Inspection and Processing
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Please allow 5 working Days for us to process your return and issue a refund.
2.1 Refund Method
Refunds will be issued using the original payment method used for the purchase. Please allow 5 working days for the refund to reflect in your account, as processing times may vary depending on your financial institution.
2.2 Restocking Fee
We do not charge a restocking fee for returns.
We currently do not offer exchanges for products. If you need a different item, please return the original item following our return process and place a new order for the item you desire.
4. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team at email@example.com. We are here to help you with any concerns or inquiries you may have.
At JustSomTools, your satisfaction is our priority. We appreciate your business and strive to provide you with top-quality hand tools and excellent customer service.